Freelance Improvement Consultant: Find out what Really Matters, do what Really Works!

Too many projects fail to deliver Real Improvements - because the Real Causes are not well understood.

These Real Causes and their Real Solutions lie buried in your current systems and data. Let's dig them out together!

"We needed to know where to prioritise our investment to have the biggest impact. We could look at each dimension in isolation, but didn’t have the expertise to pull it all together. Donal did, and together we achieved 100% of what we set out to do."

Capital Programme Manager, eir.

Donal O'Hehir

I help clients turn under-exploited data into Deep Business Insights and Real Business Benefits.

I've done this in Contact Centres, Telcos, Utilities & Manufacturing companies in the UK, Ireland & the USA for 30 years.

I have deep knowledge & experience of the major improvement tools & methods - Data Science, AI, Machine Learning, Statistics, Six Sigma, and Design of Experiments.

Tackle the toughest problems

Problem

Performance is stuck or bouncing around for no clear reason.

Solution

Find out what really drives performance. It's right there in the data, once you know how to interrogate it.

Problem

Improvement projects and system upgrades don't move the needle.

Solution

Focus on what really works i.e. projects that unblock the true drivers of performance.

Problem

Drowning in data, but starving for insight.

Solution

Refocus all reporting and analysis on the critical few drivers of performance.

What people say

"Over 5 years on our Senior Leadership Team, Donal successfully transformed us into a truly Insight-Led business. He used analytics to challenge our thinking in many ways, and the insight he produced was a game changer for our business."

Terry Boynes, Divisional Director, Capita.

"The plan derived from Donal's work has us removing debris and preventing blockages in sewers we previously would not have gone to. We are now effectively reducing pollutions, and no longer looking for needles in haystacks."

Wastewater Director, Welsh Water.

"Donal was always a pleasure to work with and did an excellent job of truly understanding a business and using the right application of data & insight to find strong solutions."

Tony Farnfield, Partner & Country Leader, Bearing Point

"This project moved us from perception to fact, quantifying the performance impact of network architecture and weather, and focusing our maintenance resources. Moreover, the way Donal worked with people from many parts of our business helped to build our collective confidence."

Head of Demand & Supply Planning, Virgin Media.

Can I help you? Let's find out

Exploratory call

A quick call to find out if we should take this further.

On site visit

An onsite workshop or one-to-one meetings to identify potential focus areas.

Next steps proposal

A clear and simple proposal on opportunities and next steps.

How I work with you

I work directly with you at all times - I don't use junior employees or sub-contractors.
I work closely with you and your SMEs and your stakeholders to ensure I truly understand your needs and objectives before starting.
I share all of my methods and models openly with you.
I invite your people to test and validate everything I do before I present my findings.
I always express my findings and their implications clearly and simply in terms of what really matters to your business.